Contact Us

Ottica Dieci Decimi is run by Ottica Dieci Decimi LLC — reach our team any time using the details below.

Get in Touch

Email: [email protected]

Phone: +39 0546 060338

Address: Corso Giuseppe Mazzini, 25/A, 48018 Faenza, Italia

We respond within 1–2 business days.

Common Questions

How long does it take to hear back?

We respond to all inquiries within 1–2 business days, Monday through Friday.

How do I check my order status?

Visit our Track Order page and enter your email and order code from your confirmation email.

Can I change or cancel my order?

Yes, if it's within 2 hours of placing it and before it enters processing. Email us right away with your order code.

My order arrived damaged — what now?

Email us with your order code and photos of the item and packaging. Damaged, defective or incorrect items are replaced free of charge. Orders with Shipping Protection also get a free replacement if the package is lost in transit.

Do you offer support by phone?

Yes — call us at +39 0546 060338, Monday through Friday, 9:00 AM – 6:00 PM EST. You can also email us any time and we'll get back to you within 1–2 business days.