Frequently Asked Questions
Answers to the questions we hear most from Ottica Dieci Decimi shoppers.
Every tee in our collections is made from soft, durable cotton (or a cotton-rich blend) chosen for comfort and print quality. The exact composition is listed on each product page.
Printed designs use high-quality, long-lasting inks that are cured into the fabric so the graphic stays vibrant. Wash printed items inside out in cold water to keep them looking their best.
Not with normal care. Machine wash cold, turn the shirt inside out, skip the bleach, and tumble dry low or hang to dry. Avoid ironing directly over the graphic and the print will hold up wash after wash.
Our tees are unisex and run true to size. Every product page includes a detailed size chart with chest and length measurements in both inches and centimeters - check it before ordering, and size up if you prefer a roomier fit or you're between sizes.
Machine wash cold with like colors, turn the shirt inside out to protect the print, do not use bleach, and tumble dry low or hang to dry. Avoid ironing directly on the graphic.
Orders are processed in 3-5 business days. Standard Shipping (YunExpress) then takes 8-11 business days, for a total of about 11-16 business days. Express Shipping (YunFast) takes 6-9 business days after processing, about 9-14 business days in total.
Standard Shipping is a flat $4.99 per order and Express Shipping is $9.99. We do not offer free shipping at the moment.
Yes, we ship to Alaska and Hawaii at the same rates. Delivery there can take longer than our usual estimates because of the extra transit distance.
We ship within the United States only, to all 50 states including Alaska and Hawaii. We do not ship to U.S. territories such as Puerto Rico, Guam, or the U.S. Virgin Islands, or to any address outside the United States.
Once your order ships, you'll receive a tracking number by email. You can also visit our Track Order page and enter your email and order code anytime.
We accept PayPal, Visa, Mastercard, American Express, all processed securely through PayPal's encrypted checkout.
Yes. All transactions are encrypted and processed by PayPal - we never see or store your full card number on our servers.
No. Our sales tax rate is 0%, so no tax is added at checkout. The price you see in your cart is the price you pay, plus shipping.
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have their original tags attached. Email us at [email protected] with your order number to start a return.
Once we receive and inspect your returned item, refunds are processed within 2 business days and typically appear on your original payment method within 5-10 business days.
Yes - the fastest way is to place a new order for the size you want and return the original for a refund, since exchanges are subject to stock availability.
Email us at [email protected] with your order number and photos of the item and packaging. If an item arrives damaged, defective or incorrect, we'll replace it free of charge. Orders with Shipping Protection ($5.99) also get a free replacement if the package is lost in transit.
Orders can typically be cancelled or modified within 2 hours of being placed. After that, the order enters processing - contact us immediately and we'll do our best to help.
Email us at [email protected] and we'll let you know about upcoming restocks for that design.
Yes - email us at [email protected] for bulk orders of 5 or more units of the same item, or for wholesale and team/club inquiries. We respond within 1-2 business days.