Privacy Policy

Our Policy

This Privacy Policy explains the information we collect at Ottica Dieci Decimi, how we use and share it, and how we maintain it. By using our website, you agree to the terms of this policy. If you do not agree with any part of it, please do not use our website. This policy applies only to information collected through our website.

1. What Information Do We Collect?

Contact details and basic information: your name, shipping and billing address, email address and phone number.
Payment information: payments are handled by our payment providers (such as PayPal). You confirm that the payment information you provide is correct and that you are authorized to use it.
Personalization details: names, numbers, logos or other content you add to a custom product.
IP address and device data: when you browse our site, we automatically receive your IP address, browser and operating system information.

When you provide personal information to complete a transaction, place an order, arrange for delivery or return a purchase, you consent to our collecting and using it for that specific purpose. If we ask for your personal information for a secondary reason, such as marketing, we will either ask for your consent directly or give you the opportunity to decline.

2. How Do We Use Your Information?

We use your information, based on our legitimate business interests, to perform a contract with you, with your consent and/or to comply with legal obligations, to:

Provide access to and use of our store
Process and deliver orders
Handle payments
Send order updates, service and support messages
Provide reporting and analytics
Offer customer support
Conduct marketing (with your consent)

3. How Is Your Information Shared?

We do not transfer your personal information to third parties, except to trusted partners who help us operate our website, conduct our business or serve you (such as payment processors and shipping carriers), provided they agree to keep this information confidential. We may also release your information when required to comply with the law, enforce our site policies, or protect our or others' rights, property or safety.

4. Third-Party Services

Third-party providers we use collect, use and disclose your information only to the extent necessary to perform the services they provide. Some, such as payment gateways, have their own privacy policies for the information we must provide for your transactions; we recommend reading them. If a provider is located in another jurisdiction, your information may be subject to the laws of that jurisdiction. Once you leave our website or are redirected to a third-party site, this Privacy Policy and our Terms of Service no longer apply.

5. How Do We Protect Your Information?

We take reasonable precautions and follow industry best practices to keep your personal information from being lost, misused, accessed, disclosed, altered or destroyed. All data sent through our checkout is encrypted with SSL, and card details are handled by our PCI-DSS compliant payment providers; we do not store full card numbers. No method of transmission over the Internet or electronic storage is 100% secure.

6. Where Do We Store Your Data?

Your information is processed at our offices and at data processing facilities operated by our service providers. By submitting your personal information, you agree to this transfer, storage or processing. We take steps to ensure your privacy rights remain protected as described in this policy.

7. How Long Do We Store Your Data?

We retain your information for as long as necessary for the purposes in this policy, unless a longer retention period is required or permitted by law.

8. How Do We Use Cookies?

We use cookies to store data in your browser, for example to remember your cart and to understand whether you have visited our site before. You can set your browser to block cookies, but some parts of the website may then not work properly. Third-party advertisers or ad servers may also place cookies in your browser; their use is governed by their own privacy policies.

9. How Can You Manage or Delete Your Information?

You can ask us to review, correct or delete your personal information by contacting us at [email protected]. Some information may be retained to prevent fraud, troubleshoot problems, assist with investigations, enforce our Terms of Service and comply with legal requirements.

10. Updates to This Policy

We may modify this privacy policy at any time. Changes take effect immediately when posted on the website. Depending on the nature of the change, we may notify you on our homepage or by email. Continued use of the website after any change means you accept it.

11. Contact Us About This Policy

If you have questions or comments about this policy, please contact us:

Business: Ottica Dieci Decimi LLC
Address: Corso Giuseppe Mazzini, 25/A, 48018 Faenza, Italia
Email: [email protected]