Shipping Policy

Ottica Dieci Decimi partners with global merchants to provide you with the best prices and a unique shopping experience. This means your order may be shipped from partner facilities in countries such as Thailand, Vietnam, the United States, Germany, China or India.

Because orders ship directly from our international partners, your order may take 2 to 3 weeks to arrive. We kindly ask for your patience: your item is on its way.

While we strive to deliver within the time frames below, we cannot guarantee or accept liability for deliveries made outside them. As we rely on third-party shipping companies, we cannot accept liability for out-of-pocket expenses or other costs incurred due to failed or delayed deliveries.

Processing Time

Orders are processed within 3 to 5 business days. Once an order has been processed, the tracking number usually takes 3 to 7 business days to be generated. If you have not received your tracking number within 5 business days, or the tracking status shows "not available" 3 to 5 business days after you received it, email us at [email protected].

Shipping Methods (United States)

Once the shipment is loaded on the plane, the estimated delivery is:

Delivered = processing time + shipping time.

• We do not offer free shipping at the moment.
• At the moment, we are unable to ship to US military bases.
• We do not support shipping to multiple addresses in the same order.

Express Shipping During Peak Season

During peak shopping times, such as the holiday season, shipping delays can occur due to high demand. To ensure timely delivery, we highly recommend Express Shipping for a flat fee of $9.99 (6 to 9 business days). For certain periods during busy seasons, we may offer only this expedited method to minimize shipping times.

Shipment Confirmation

For some shipping companies, it takes 5 to 7 business days for tracking information to update. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please email us at [email protected].

How To Track an Order

To track your order, visit our Track Order page and enter your email address and order code.

Shipping Delays

Shipping time is estimated and starts from the date of shipping, not the date of order. It can take longer than expected due to an invalid address, customs clearance procedures or other causes. Delivery time may also vary with the specific design you ordered: some styles and personalized items need a longer production period before shipment.

Tax

Tax rate: 0%. No sales tax is added to your order at checkout. The total shown in your cart and at checkout is the final amount you pay, including shipping and optional Shipping Protection.

Shipping Protection ($5.99 Option)

Shipping Protection is an optional add-on that costs $5.99 per order. You can add it on the product page, in your cart or at checkout; it is shown as its own line in your order total.

• If your protected order arrives damaged or gets lost in transit, we will ship you a free replacement.
• To make a claim, email us at [email protected] with your order number and, for damaged items, photos of the item and packaging.
• Orders without Shipping Protection are handled as described under Item Not Received below.

Item Not Received

If your tracking status shows your order as delivered but you have not received it, please contact the carrier first, as once a package is with the carrier we no longer control it. If the issue persists, email us at [email protected] and we will do our best to assist you.

Some circumstances, such as customs delays or upcoming holidays, are outside our control. We are not liable for deliveries affected by customs, natural events, transfers between carriers, or air and ground transportation strikes or delays, nor for any extra fees, customs or back-end charges incurred.

Important Notes

• Customers are responsible for providing the correct shipping and billing address. If you notice a mistake, contact us as soon as possible. If the product has already shipped, a refund cannot be processed until the product has been returned to us.
• Your order may arrive in multiple packages. Depending on the type, quantity and weight of the items, we may ship them separately. You will not be charged more than the amount shown at checkout.
• We are not responsible for packages that cannot be delivered because of missing, incomplete or incorrect destination information. If shipping information is not corrected within the given time frame, store policy will apply. If you realize you have made an error in your shipping details, email us as soon as possible.

Contact Us

Business: Ottica Dieci Decimi LLC
Address: Corso Giuseppe Mazzini, 25/A, 48018 Faenza, Italia
Email: [email protected]